Support

Last updated: May 11, 2026

Need help with Thaly? Contact us at thalyapp@outlook.com.

What to Include

When contacting support, please include:

• your device model;
• your iOS version;
• the Thaly app version;
• a short description of the issue;
• screenshots or screen recordings if they help explain the issue.

Please do not send sensitive personal information unless it is necessary for support.

Subscriptions

Thaly subscriptions are managed by Apple through your Apple ID. To manage or cancel a subscription:

• open the iOS Settings app;
• tap your Apple ID name;
• tap Subscriptions;
• select Thaly and manage your subscription.

Refund requests are handled by Apple. You can request help from Apple through reportaproblem.apple.com.

Restore Purchases

If premium access does not appear after purchase, use the restore purchases option in the app or paywall when available. Make sure you are using the same Apple ID used for the purchase.

Notifications

If reminders are not appearing, check that notifications are enabled for Thaly in iOS Settings. Also confirm that the habit reminder time is configured inside the app.

iCloud Sync

If iCloud sync is enabled but data is not syncing, check that you are signed in to iCloud, iCloud Drive is enabled, and your internet connection is available. Some iCloud settings are controlled by Apple through your device settings.

Data Deletion

You can delete habits and tasks inside Thaly. You can also delete the app from your device to remove local app data according to iOS behavior. If iCloud sync was enabled, related iCloud data may also be manageable through your Apple ID and iCloud settings.

Legal

Read our Privacy Policy and Terms of Use.